Refund Policy

Last updated: August 25, 2026

Return eligibility

We accept mailed returns for both defective and non-defective merchandise, and customers may also request an exchange. Every item must be new, unused, and in its original condition with the original packaging, tags, and included accessories retained.

A request must be submitted within 30 days after delivery. Non-defective reasons may include changing your mind, preferring another choice, or selecting the wrong item. We also assist with goods that arrive damaged, faulty, mis-shipped, incomplete, or materially different from the description.

How to request a return or exchange

Provide the order number, checkout email, and a clear explanation. For damage, defects, incorrect fulfillment, or missing parts, we may require photographs or video showing both the item and its packaging. Do not mail a return until authorization has been issued.

The return method is by mail. A free return label is included in the package, and no restocking fee is charged. Exchange requests are fulfilled only when the requested replacement is available.

Refund timing

After approval, the refund is sent to the original payment method and processed within 10 days. The financial institution may require additional time before the credit appears.