FAQ

Last updated: August 25, 2026

What products are offered?

Our store carries hydration bottles, flavor cartridges, starter kits, accessories, and bundles.

Is free shipping available?

Any free-shipping eligibility is calculated and confirmed at checkout.

How long does delivery take?

Orders are normally prepared in 1–2 business days. Transit is estimated at 2–4 business days after dispatch and is not guaranteed.

Can I return or exchange an item because I changed my mind?

Yes. Defective and non-defective items are accepted, and exchanges are available. Contact us within 30 days after delivery to request a mailed return or exchange for a change of mind, personal preference, or an incorrect selection.

What condition is required?

A non-defective item must still be new, unused, and in its original state, with its packaging, tags, and included accessories.

How does return shipping work?

A free return label is supplied in the package for a mailed return. No restocking fee applies, and nothing should be sent before authorization.

What if an item is damaged, defective, incorrect, or missing parts?

Send the order number, checkout email, an explanation, and requested photographs or video of the item and packaging. Material differences from the description may also be reported.